Do I need to register to make a purchase?
We need all of our customers to register in order to capture the data required for our couriers to deliver our orders. The information is also used to confirm your identity with our merchant (payment processing) services. This limits fraud and the chance of items being incorrectly addressed. If you feel uncomfortable ordering online we can always take your order by telephone. Please feel free to call our sale staff between 10am and 6pm on (+44) 203 656 5188.
How are you able to offer your products at such good prices?
Being web only we keep our costs down. We operate from an industrial warehouse and while this is not as nice as a sparkling showroom it is perfect for storing our large product range and picking and packing our orders to insure that customers get there orders quickly and efficiently. Our team of buyers also play an important role at sourcing our products from the best suppliers at the best price and being both manufacturers and direct importers for a number of products our customers are able to benefit from the economies of scale we create.
I have seen your products cheaper elsewhere?
We constantly check the prices of our products against our competitors however given the wide range of products we stock you may find similar products cheaper elsewhere. We would be happy to price match any genuine competitor on a like for like basis and this includes availability of product and delivery times.
You offer free delivery – when will I get my item?
Most of our items are sent using 48 hour courier so should arrive next working day. Once your order has been dispatched you will receive an email confirming this and your tracking details from our courier. Whilst every effort is made to deliver next day delays can arise for reasons beyond our control. What we can control is dispatching orders within 24 hours of receipt (usually same day if placed before 2pm).
For some items we may use a 24/ 48 hour courier service. This is designed to keep the cost of our items down for our customers. We appreciate that customers may need a faster service and as such would be happy to upgrade to a 24 hour service at minimal cost if required.
We aim for a fast efficient service and dispatch all orders, where items are in stock and ordered before 2pm (Mon-Fri), for next working day delivery. This can be confirmed by consignment numbers that can be provided to you on request so that you can track your order. If you require a special delivery service e.g. Saturday delivery this can be arranged at extra cost so please do not hesitate to ask.
Our minimum carriage is set at £10. However, we appreciate that certain products are relatively light and can be sent for a lot less using Royal Mail’s First and Second Class services. We will endeavour to find the best delivery solution for you. If we can reduce the cost of carriage we will and would be happy to quote for carriage before you place an order to ensure that you are completely satisfied with the cost.
We have years of experience serving international customers. Goods sent overseas will not be subject to UK VAT and we are able to either prepare packages for collection from our warehouse in London or alternatively arrange shipping with a reputable agent or agent of your choice. Please contact us with your exact requirements and a dedicated member of our team will assist you with your enquiry.
Customers are always welcome to collect or arrange for collection of goods directly from our shop in London. You can enquire about stock levels either by email or phone and we can have your goods ready for collection during our normal business hours: Monday – Friday 9am – 6pm and Sunday 9am – 2pm.
Quantity discounts are available on a number of our items. Please contact us with your exact requirements and one of our team will provide a personalised quotation.
Refunds & Exchanges
Refunds and exchanges are available if you are not completely satisfied with your purchase. All we ask is that you contact us by phone or email quoting your order number within 3 days of receiving your goods. Please note that this does not apply to bespoke and personalised products. Further information concerning our Refunds and Exchange policy can be found in our Terms & Conditions.